Buyer protection
Last updated · June 2026
Every order on Lithos Market is covered by our buyer protection policy. If a specimen arrives materially different from its listing, we help you resolve it with the dealer — and step in if needed.
What is covered
- Specimen not as described (wrong species, undisclosed repairs or treatments, wrong locality).
- Item damaged in transit and not adequately packed.
- Order never shipped or never delivered.
What is not covered
- Buyer's remorse on accurately described items.
- Transactions arranged off-platform after an initial contact.
- Damage caused after the specimen was delivered.
How to file a claim
- Message the dealer first within 14 days of delivery — most issues resolve at this step.
- If no resolution, email disputes@lithos.market with the listing link, photos and a short description.
- We review within 5 working days and propose a refund, partial refund or return.
Dealer accountability
Repeated buyer-protection escalations affect a dealer's verification tier and may result in suspension. See Dealer Standards.
Questions? Reach the Lithos Market team at hello@lithos.market.